Privacy Policy

Last updated: July 2025

At Mel Pritchard Speech & Language Therapy, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Health and Care Professions Council (HCPC).

Information We Collect

We may collect and process the following types of personal data:

Contact details (e.g., name, email address, phone number, address)
Health and therapy-related information (e.g., case history, assessment results, therapy notes)
Payment and billing information
Website usage data (e.g., cookies, IP address, browser type)

How We Use Your Information

We use your personal data to:

Provide speech and language therapy services
Communicate with you regarding appointments and therapy plans
Maintain accurate clinical records
Process payments and invoices
Improve our website and services

Legal Basis for Processing

We process your data under the following legal bases:

Consent – where you have given clear permission
Contract – to fulfil our service agreement with you
Legal obligation – to comply with applicable laws
Vital interests – to protect your health and safety

Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We may share your data with:

Healthcare professionals involved in your care (with your consent)
Legal or regulatory authorities when required by law
IT and administrative service providers who support our practice

Data Retention

In line with guidance from the HCPC, clinical records for children are securely retained until they reach the age of 25, or for 8 years after their final treatment session—whichever period is longer. This ensures continuity of care and compliance with professional standards.

Your Rights

You have the right to:

Access your personal data
Request correction or deletion - If you wish to request a correction or deletion of your clinical records, please submit your request in writing. We aim to respond within 30 calendar days in accordance with data protection regulations.
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

Security

We take appropriate technical and organisational measures to safeguard your data, including secure storage, password protection, and encrypted communications.

Contact Mel Pritchard for full description of terms and conditions

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Mel Pritchard
Email: mel@melpritchardslt.com
Phone: 07809 766236